Privacy Policy

We collect information you provide when you create an account, place an order, or contact us:

• Account information: Name, email address, and password (stored as a secure hash).
• Order information: Assignment details, subject, formatting preferences, deadlines, and special instructions.
• Payment information: Processed securely by Stripe. We never store card details on our servers.
• Communications: Messages sent to our support team or assigned writer.
• Usage data: Pages visited, browser type, device, and IP address for security and analytics.

We use the information we collect to:

• Create and manage your account
• Process and fulfil your orders
• Assign qualified writers to your orders
• Send order confirmations, updates, and delivery notifications
• Respond to your enquiries and provide support
• Improve our platform and user experience
• Detect and prevent fraudulent activity
• Comply with legal obligations

We do not sell, trade, or rent your personal information. We may share it only in these limited cases:

• Writers: Only academic details of your order (subject, requirements, deadline) — never your name, email, or payment details.
• Payment processors: Stripe processes payments and is subject to its own privacy policy.
• Service providers: Trusted third parties (email delivery, analytics) bound by confidentiality agreements.
• Legal requirements: If required by law or to protect rights, property, or safety.

We retain your data as long as your account is active. You may request deletion at any time by emailing privacy@assignivo.com. Order records may be retained for up to 3 years for legal and accounting purposes.

We use essential cookies only — to maintain your session (login state) and CSRF security tokens. We do not use tracking or advertising cookies. Disabling cookies will prevent you from logging in.

We implement industry-standard security measures:

• All data transmitted over HTTPS (TLS encryption)
• Passwords hashed using bcrypt — never stored in plain text
• Payment data handled exclusively by Stripe (PCI DSS compliant)
• CSRF tokens protect all form submissions
• Access to the admin panel is role-restricted

You may have the following rights regarding your data:

• Access: Request a copy of data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format

Contact us at privacy@assignivo.com. We will respond within 30 days.

Assignivo is intended for users aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us immediately.

We may update this policy from time to time. Registered users will be notified of material changes by email. Continued use of our platform constitutes acceptance of the updated policy.

For questions about this Privacy Policy:

• Email: privacy@assignivo.com
• Contact form: assignivo.com/contact