Refund Policy

At Assignivo, we are committed to delivering high-quality work that meets your requirements. If you are not satisfied, we will do everything reasonable to make it right. We encourage clients to request revisions before requesting a refund, as most issues can be resolved quickly.

You are eligible for a 100% full refund in the following situations:

• No writer was assigned and work has not been started
• Your order was not delivered within the agreed deadline (and you have not received any work)
• You placed a duplicate order by mistake — contact us within 1 hour of payment
• You cancel before a writer begins working on your order

A partial refund may be issued when:

• The delivered work does not meet stated requirements despite revision attempts
• The order was delivered significantly late
• You cancel after a writer has started but before delivery — the amount depends on work completed

Before a refund is considered, we strongly encourage you to request a free revision:

• Basic: 1 free revision within 7 days
• Standard: 3 free revisions within 14 days
• Premium: Unlimited revisions within 30 days

Refunds will not be issued when:

• Work was completed as specified and all instructions were followed
• You changed your mind after work was completed
• You received a poor grade (we cannot control institutional assessment)
• The refund request is made after the revision window has closed
• Add-ons (plagiarism reports) are non-refundable once generated

1. Log in and go to your order
2. Click "Request Revision" first for quality concerns
3. If unresolved, contact us via the Contact page
4. Include your order reference (e.g. ASN-0001) and a clear explanation
5. Our team will respond within 2 business days

• Approved refunds are processed back to the original payment method via Stripe
• Processing time: 5–10 business days depending on your bank
• You will receive an email confirmation when the refund is initiated

We strongly encourage you to contact us before initiating a chargeback. Unauthorised chargebacks on orders where work was delivered as specified will be contested and may result in account suspension.

Email us at support@assignivo.com — we are always willing to work toward a fair resolution.